Can You Hear Me Now?
I switched to Verizon Wireless about a year ago and brought over the rest of the family from AT&T Cingular just days before this past Christmas. I have had no problems with coverage anywhere in the Bay Area until I began working at a company in Palo Alto on the border to Los Altos.
Often the best signal is at two bars out of a possible six — calls are frequently dropped and I can rarely receive calls. Even if calls go through, I can rarely understand what the other person is saying and they often cannot hear me. Even when fully charged in the morning, my cell phone spends so much time and energy locating cellular service that the battery often dies before I return from lunch.
Verizon responded today to an email I sent to customer service through their website two days ago. Upon their review of my account, their records indicate that I might benefit from a software upgrade, as I had not performed a phone upgrade in exactly a year (an odd coincidence). Dialing Verizon’s *228 feature is used to update the phone’s Preferred Roaming List (PRL). In theory, as Verizon Wireless expands its coverage, this list is updated. Verizon recommends using the *228 option #2 on all cellular phones in their network every thirty days and before travel, as it updates the phone with newly acquired service areas to be used when otherwise roaming.
The problem should hopefully be solved, to be tested when I return to work!
you left cing just beofre the merger w.ATT - bad timing. I was switching (and bringing the whole family over) at about the same time. We live on an island north of Seattle, and veriz was sketchy, at best. Cing has been fine, nation wide sharing plan (instead of just three states) and rollover minutes. nuff said Your ‘fix’ for the ‘insert disk’ quicktime erroe seems to be right on. thank you. david