Day and Night Furnace Fraud
Not totally satisfied with my previous letter, and in possession of new information, I faxed the following to Day and Night Furnace Company at 9:38 p.m.:
I hereby cancel contract #2514 with Day and Night Furnace Company dated July 14, 2005. You are required by law to return within ten days the entire contract amount of $4,100 provided to you by credit card charge on July 16, 2005. Notice of the cancellation has also been sent via certified mail in a separate letter.
You can arrange to pick up your materials within 20 days, however you may not do so until the $4,100 has been fully refunded as I retain a lien on the materials, and you may not do so unless by appointment made with 24 hours’ notice. You may choose not to demand possession of the materials within said 20 days; in which case the goods become my property and I will dispose of them as I see fit. If you choose to remove the materials, you are required by law to restore the property to substantially as good condition as it was at the time the services were rendered — which means that you may not leave us without working furnace unit and evaporator coils. Whichever case you choose, you are still required to refund the full $4,100.
You will return to us the original Janitron furnace unit and evaporator coils you removed.
We have had a third-party air-conditioning contractor foreman inspect the work done by Day and Night Furnace Company. This expert categorizes the entire transaction as fraud on the part of Day and Night Furnace Company, and recommends that we contact the Office of the District Attorney of Santa Clara, the Better Business Bureau, and the California Contractors State License Board.
- The repairs were not completed satisfactorily.
- The existing six-year-old furnace unit was replaced although it did not need to be replaced.
- The crumbling particle board underneath the old unit was not replaced before the new unit was installed.
- We were grossly overcharged for bottom-of-the-line goods and materials.
- No permit was filed with Santa Clara County.
I have also notified my credit card company (Citibank) of the contract cancellation. Any charges made by Day and Night Furnace Company will be considered fraud.
Sincerely, Richard D. LeCour
Looking forward, eagerly, to their response.
Interesting. Just had a bad experience with the company today. Charged $970 for 1 hour work to replace what I’ve since found out was a $180 part. Company (Appolo) was very uncooperative about discussing it, saying he could charge whatever he wanted. Mistake made…not getting a second opinion…or seeing your site first!
I have a Day & Night furnace that is 19 years old. It has begun cutting out mid-operation and then struggles to restart. Repair man was not helpful. Any suggestions? I hope everything works out regarding D&N.
I got screwed by Sears selling me a two stage Carrier furnace that does not work properly. This came after a tech came in to check on my Rheem furnace for a tune up when if fact he came in to destroy my furnace in favor of a new one. He didnt get the sale but Sears did and they wont respond to my requests
Today we were ripped off for $560 for a $30 part and no more than 20 minutes of time fixing the furnace. So I feel a little bit of your pain.
About a month ago,I was ripped off $1040 for a $200 part and took no more than 10 minutes to replace. I heard exactly same thing from Apoll…saying he could charge whatever he wanted. Is there anyway to stop him?
I reported my experience with Apollo Johnsen to the Better Business Bureau and a letter was sent requesting him to resolve the matter with me. However, he has not responded and there are still seven other complaints from different customers which have not yet been resolved.
My 19 year old Day and night furnace will not come on It is a model 396J. The pilot light will not come on. I am afraid of getting ripped off by a repair man. Would you please share the wisdom you have gained through your bad experience with me. Have you found a repairman you can trust? I live in Fremont Calif.
thanks
rick Marlais
I’m pretty sure that the Day and Night Furnace Company in Campbell, CA has no relation to the old Day and Night Furnace Company that actually manufactured furnaces. Unfortunately, I can’t help you in the repairman referral department; just assume that anyone who works on it is likely to rip you off. If you walk into it knowing that you’re getting ripped off, it should be less painful when it comes to fruition.
Recently, our washing machine stopped working. When I rolled it out to take a look at it, I noticed some shavings on the ground that had obviously resulted from some parts rubbing together and wearing down. We immediately headed over to Sears and bought a new washer/dryer set, later junking the old nonfunctioning washer and arranging for the Salvation Army to pick up the working dryer. Our next-door neighbor, who in a previous career was an appliance repairman, said we absolutely did the right thing; repairman are often obligated to manufacture additional nonexisting/unrelated problems out of thin air in order to make money. Both the construction and repair industries are farces.
So far with our Day & Night Furnace downstairs, we replaced last year the circuit board and now today for $631 the induction motor, part and labor. Our upstairs furnace has also burned out. This house is 13 years old.