Wells Fargo Not-So-Fee-Free Accounts…

Imagine my surprise when today I opened my statement for my business savings account XXXXXXX (an activity I do only a few times a year as there should be no activity in the account whatsoever) only to find that the balance is negative $19.83. Yup, that’s right — $19.83 less than $0.

In a nutshell, you guys are continuing to screw up and you owe me a hundred bucks.

The problem is that you are charging me $10 each and every month for an account that was only opened in the first place because your bank branch representatives informed me that by opening the account, I would avoid ALL bank charges in ALL my business accounts. All I had to do was throw in a Benjamin.

This was obviously a lie.

Last year, I discovered the mysterious $10/month charge and wrote a comprehensive, step-by-step letter (a copy of which is attached) in an endeavor towards solving the problem. It seemed to work - a Wells Fargo representative contacted me on the phone, and she personally (supposedly) fixed the accounts and refunded the amounts previously erroneously charged.

All seemed great.

And yet…

…I’m still being charged the $10 monthly fee.

Here’s what you now need to do: close savings account XXXXXXX and refund the original $100 transfer back to business checking account XXXXXXX. And, while you’re at it, I STILL don’t need you to keep charging me a check return fee in that account, either!

Thank you!

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This rambling was posted on February 17, 2007
and filed under Complaint Department

Responses

4 Responses to “Wells Fargo Not-So-Fee-Free Accounts…”

  1. Response #1
    Luis (IP) on February 20th, 2007 at 1:04 pm

    Im thinking in put all my saving under my bed :P

  2. Response #2
    Sandy Prescott (IP) on October 24th, 2007 at 9:14 pm

    Hi, I am Sandy and would really appreicate your help.

    Would anyone be so kind enough as to please help me find the human resources number or email address located in calgary, alberta, canada. I have a huge problem and would like to make a complaint!!!!

    PLEASE SOMEONE HELP ME I AM 85YRS OLD AND I NEED HELP!!

    Thank you deary..

    Sandy Prescott

  3. Response #3
    Sandy Prescott (IP) on October 24th, 2007 at 9:14 pm

    desperate in need of help…(sniff)

  4. Response #4
    Sean (IP) on October 26th, 2007 at 9:25 am

    Not sure about Human Resources specifically. If you have a problem with a person at your local branch I’d think the next step would be to talk to the branch manager.

    For Customer Service (which might be able to connect you to or give you a number for Wells Fargo’s HR department) Wells Fargo’s web site has a link to “All Phone Numbers” for personal accounts which takes you to https://www.wellsfargo.com/help/phone_dir. For business accounts their list of numbers can be found here: https://www.wellsfargo.com/biz/help/phone_dir. Information on contacting Wells Fargo from outside the US is here: https://www.wellsfargo.com/per/int_access_codes. For Canada it lists the number 1-800-888-8000.

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