The Day & Night Furnace Company saga is over now that arbitration has been completed, an award won, and the settlement paid. The final chapter doesn’t seem very satisfying, though.
I have been a loyal, long-time customer of Citibank for many years, always feeling safe when purchasing goods in brick-and-mortar stores or shopping online because Citibank has always been in my corner in the fight against fraud.
Until now.
When Day and Night Furnace Company refused to refund $4,100 paid by Citibank credit card account number XXXX-XXXX-XXXX-XXXX [...]
Apollo Ray Johnsen, a.k.a. Dennis Ray Johnsen (Contractor License # 747061):
This is your last opportunity to refund the full $4,100 for the fraudulent work you performed on my heating and air conditioning system before I devote my considerable spare time to making sure that all appropriate government agencies and consumer organizations are aware of your [...]
Citibank contacted Day and Night Furnace regarding the dispute I have with them. Day and Night’s response was that “the work was completed and [I] am satisfied with the work.” Au contrare!
Not totally satisfied with my previous letter, and in possession of new information, I faxed the following to Day and Night Furnace Company at 9:38 p.m.:
I hereby cancel contract #2514 with Day and Night Furnace Company dated July 14, 2005. You are required by law to return within ten days the entire contract amount of [...]
I sent a letter via certified mail to Day & Night Furnace Co (Contractor License #747061; owner Apollo Ray Johnson, aka Dennis Ray Johnson) today after realizing that we’d been completely taken for a ride.
