Dear American Airlines:
I object to being charged $100.00 (plus $5.00 in tax) for a frequent flier award travel change fee.
First, headlines during the past two months have touted American Airlines elimination of $100 change fees for mileage travelers. It isn’t until you actually try to change a flight that one discovers the unjust fee is [...]
So here it is: June 28, three days after my domain name renewal period is over. Am I any closer to moving my domain from ItsYourDomain to a more reputable registrar? Absolutely not. In fact, I had no choice but to spend the $14.95 that ItsYourDomain charges for another year with them, or either risk [...]
[I've been so freakin' busy lately I just haven't had time to blog. It was a lot easier to find the time when I worked normal 9-5 hours -- the schedule was steady, I needed breaks, I had more time at home, etc. When I was fully unemployed, it was also easier to blog, but [...]
Yesterday, I settled the lawsuit I filed with Campbell’s Business Telephone Exchange and immediately collected the settlement in cash from the defendant. Yet, I’m still frustrated and don’t have a feeling of satisfaction that I’d expect.
The most annoying part was that the Santa Clara County Superior Court judge wouldn’t listen to a word I had [...]
During my annual review of every finite detail of all my accounts (banking, credit, and retirement included), I found something I thought odd — I had a balance on my business Citibank card account, even though I expected to see a zero balance.
The entire balance from the July 18 statement was paid in full, received, [...]
My difficulties in getting an ex-client to pay for services rendered were alleviated in part due to my posting my grievances here on my blog. The ex-client, who is running for political office, was sent a link to my complaints about her most likely by a constituent or friend. Within days I had resolved the [...]
When ItsYourDomain deleted my domain and made me pay a huge ransom to get it back, it took several days of emails to get a resolution.
Excerpted below is Ted Cucci’s reply:
Richard, I have tried to explain to you numerous times how the whole domain thing works. You purchased your domain through an affiliate who resells [...]
I have a complaint about the way my family and I were treated at the American Airlines Admirals Club in San Jose, CA on November 17, 2003.
My parents and I were ticketed for American Airlines non-stop flight 268 from San Jose, CA to Boston, MA with a scheduled departure of 1:30 p.m. We arrived at [...]
I received this response to my recent email, another episode in the continuing saga of my dealings with an ex-client:
I am sorry that you feel this way. I have been asking for months for you to call me to discuss your contract, and you have chosen not to do so. Thank you for the information [...]
I split the flurry of emails between domain name registrar ItsYourDomain and me into two posts.
Ted Cucci, Executive VP Operations for ItsYourDomain.com replied to my request to honor his own statements, obviously with no intention to do so:
Richard, your request needed to come before the name was deleted. It is offered as a courtesy when [...]
